Problem TicketTravis Boss2025-06-27T16:04:38+00:00 Problem Ticket tpc Employee Name(Required) Name Sales Rep(Required)AshtonJessKristinKristynaZachTiffanyMarketingOtherOther Email(Required)Business Name and/or Account #(Required)( Company Name - Account Number ) For Example: Cape Walk Ins - C2755Client Contact(Required)PressWise Order Number(Required)Who caught the problem?(Required) Customer caught the problem tpc caught the problem Is this problem related to a ticket issue or a billing issue?(Required) Ticket Issue Billing Issue Ticket IssueWhat type of problem is it?(Required) Vendor production error Internal production error Missing/damaged product Other Select AllSelect all that apply.Other Problem(Required)Vendor Production Error: Support, please request a reprint from the vendor Vendor Production Error:(Required)[DO NOT UPDATE THIS FIELD]What needs to be reprinted?(Required) (For reveal, please provide dimensions. For other print, please provide a quantity)About how many items are affected?(Required)Missing/Damaged Product: Support, please contact the carrier and/or the vendorMissing/Damaged Product:(Required)[DO NOT UPDATE THIS FIELD]Billing IssueWhat type of problem is it?(Required)Select all that apply. Misquote Other Other Billing Problem(Required)Please select your preferred outcome.(Required) We let the client know about the error but charge them the correct price. We let the client know about the error but offer the order at a discount. We let the client know about the error and honor the price quoted. Other Please provide as many details as possible regarding the problem.(Required)Please upload any photos or email conversation pertaining to this order Drop files here or Select files Max. file size: 16 MB. Support, tag the job as a problem ticket in plan prophet Back
